Hospitality Administration Theses

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https://hdl.handle.net/10474/1875

Southern New Hampshire University has programs all over the world. A Master of Science degree program in Hospitality Administration was recently offered to students in Greece.

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5 star hotel employee motivation in Heraklion, Crete
(Southern New Hampshire University, 2009) Pratsinakis, Dimitrios; Lazana, Filio
This paper aims to identify key points in the motivational situation of 5 star hotels in Crete. This is a virgin research area for the region, as no attempt has been made previously to identify these points. First, the paper reviews and compares the main motivational theories presently in existence; and second, within this context, the paper will introduce and analyze the forms of motivation used with the working force in the local community and economy in Heraklion, Crete, and more specifically, with its 5 star hotels. The paper's conclusion is a simple one: motivation is a tool that is needed in the workforce of any company, and the ability to use motivation in effective ways is a key aspect for operational 5 star hotel employee motivation in Heraklion, Crete. Success, although, as the findings will suggest, what these particular employees need is simpler than described in text books. This paper highlights the importance of the current situation this particular segment of the workforce (that of 5 star hotels) faces as experienced by the workforce itself. This results in a unique understanding of motivation for the target population of the study. Recent literature in cluding up- to- date articles and text books have been used as a reference throughout. (Author abstract)

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