Matthews, LowellChuah, Jaclyn Voon Huei2014-04-102014-04-102013-10-28https://hdl.handle.net/10474/2459The focus of this paper is workplace diversity. Though it brings several advantages to the organization, it also brings conflicts and problems to the organization that does not know how to handle it appropriately. It is critical to master the skills to manage a diversified workforce effectively because people of different races, genders, religions and national origins have different perspectives, cultures, values or ways of getting things done. When an organization manages to handle diversified workforce effectively, it can increase job satisfaction as the employees feel respected and appreciated which then motivates them to perform at their best in order to increase productivity and profitability. Research on this topic has found it is not unusual for managers to hire people who are like them in style and substance which has been viewed as a perceived inequity that inhibits diversity in the workplace. Research has also demonstrated that one-off initiatives in conducting diversity training workshops may not be effective in eliminating deeply-rooted stereotypes or beliefs about others. (Author abstract)163145 bytesen-USAuthor retains all ownership rights. Further reproduction in violation of copyright is prohibitedConference Paperapplication/pdf